Privacy policy

Last Updated: June 14, 2026

At ECOMZIER LLC ("Ecomzier," "we," "us," or "our"), we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you:

  • Visit our website at ecomzier.com

  • Use our Shopify design, development, or migration services

  • Install or use any of our Shopify applications (including our Amazon-Shopify Connector, TikTok Connector, or Etsy Connector apps)

  • Otherwise interact with us as a client, merchant, or website visitor

Please read this Privacy Policy carefully. By using our website or services, you agree to the practices described herein.

1. Who We Are

Ecomzier LLC is a Shopify Plus Design and Development Agency and software developer headquartered in Austin, Texas, United States.

We serve two primary audiences:

Agency Clients

Businesses that hire Ecomzier for Shopify store design, development, migration, and optimization services.

Shopify Merchants

Store owners who install and use our publicly available Shopify applications listed on the Shopify App Store.

For applicable data protection laws, Ecomzier LLC is the data controller of personal information collected through our website and services.

2. Information We Collect

2.1 Information You Provide Directly

When you engage with our website or services, we may collect:

Contact Information

  • Name

  • Email address

  • Phone number

  • Company name

  • Business address

Billing Information

Payment details processed securely through our payment providers. We do not store full card numbers.

Project Information

Details you share about your Shopify store, business goals, and project requirements.

Account Credentials

Username and password if you create an account on our client portal.

Communications

Messages, emails, and support tickets you send to us.

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

  • Device information (device type, operating system, browser type, and version)

  • Network information (IP address and internet service provider)

  • Usage data (pages visited, time spent, clicked links, and referring URLs)

  • Cookie and tracking data

2.3 Information from Third Parties

We may receive information about you from:

  • Shopify, when you authorize our apps to connect to your Shopify store

  • Amazon Selling Partner API (SP-API), when you authorize our Amazon Connector app

  • Payment processors, for billing and fraud prevention purposes

  • Analytics providers, to understand how our website is used

3. How We Use Your Information

We use the information we collect to:

  • Deliver, operate, and improve our agency services and Shopify applications

  • Process payments and manage billing

  • Communicate with you about projects, orders, and support requests

  • Send marketing communications (you may opt out at any time)

  • Detect and prevent fraud, security incidents, and misuse

  • Comply with applicable legal obligations

  • Enforce our Terms of Service and protect our rights

4. How We Share Your Information

We do not sell your personal information.

We may share information with:

Service Providers

Third-party vendors who assist us with IT infrastructure, payment processing, customer support, analytics, and project management.

All providers are subject to confidentiality obligations.

Shopify

As required to operate our Shopify applications.

Legal Authorities

When required by law, court order, or to protect our rights and the safety of others.

Business Transfers

In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality protections.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings

  • Analyze website traffic and usage patterns

  • Support marketing and advertising activities

You can manage cookie preferences through your browser settings.

Disabling cookies may affect the functionality of our website.

Our website does not respond to "Do Not Track" browser signals.

6. Shopify Application Data

When you install any of our Shopify applications, we access your Shopify store data only as authorized by you and as necessary to operate the specific application.

This may include:

  • Product listings

  • Inventory levels

  • Pricing information

  • Order information

  • Fulfillment status

  • Store settings and configurations

We process this data solely to provide app functionality and do not use it for unrelated purposes.

All Shopify data is handled in accordance with Shopify's Partner Program Agreement and API Terms of Service.

7. Amazon SP-API Data – Amazon Connector Application

This section applies specifically to merchants who install and use our Amazon-Shopify Connector application.

What Data We Access

When you authorize our Amazon Connector app, we access your Amazon Seller Central data through the Amazon Selling Partner API (SP-API).

For Amazon FBM (Fulfilled by Merchant) orders, we may retrieve buyer Personally Identifiable Information (PII), including:

  • Buyer full name

  • Buyer shipping address

  • Buyer contact information provided by Amazon, such as phone number where applicable

Why We Need This Data

We access buyer PII exclusively using Amazon Restricted Data Tokens (RDT) through the Direct-to-Consumer Shipping restricted role.

This information is required to create fulfillable orders within your Shopify store.

Without shipping details, Amazon FBM orders cannot be fulfilled.

How We Use This Data

Amazon buyer PII is used solely to:

  • Create corresponding Shopify orders

  • Enable shipping label generation

  • Facilitate order fulfillment

  • Sync tracking numbers back to Amazon

What We Do NOT Do With This Data

We do not:

  • Use Amazon buyer PII for marketing or advertising

  • Sell Amazon buyer PII

  • Share Amazon buyer PII except as necessary to provide merchant-authorized services

  • Use Amazon buyer PII for analytics or unrelated commercial purposes

  • Retain Amazon buyer PII beyond the required fulfillment period

Data Retention

All Amazon buyer PII is permanently and automatically deleted within 30 days of confirmed order delivery.

This deletion is irreversible and complies with Amazon's Data Protection Policy.

Amazon non-PII data, including order, product, and account information, is retained only as necessary to provide services and maintain merchant functionality.

Unless longer retention is required by law, Amazon non-PII data is retained for no longer than 18 months.

Data Security

Amazon buyer PII is stored in:

  • AES-256 encrypted databases

  • AWS-hosted private network environments

  • Systems protected by AWS Key Management Service (KMS)

  • AWS Secrets Manager for credential storage

Access is restricted through:

  • Role-Based Access Controls (RBAC)

  • Multi-Factor Authentication (MFA)

  • Principle of Least Privilege

Audit Logging

Access to Amazon Information is logged and monitored through security audit logs and retained according to internal security policies.

Compliance

Ecomzier processes Amazon Information solely for merchant-authorized purposes and in accordance with:

  • Amazon Selling Partner API Developer Agreement

  • Amazon Data Protection Policy

  • Applicable Amazon program policies

Your Rights and Deletion Requests

You may revoke app access at any time through Amazon Seller Central.

You may also request deletion of Amazon-related data by:

Upon revocation or deletion request, we will cease accessing your data and delete associated PII within 30 days.

8. Data Security

We implement industry-standard security measures including:

  • TLS 1.2 and TLS 1.3 encryption for data in transit

  • AES-256 encryption for data at rest

  • Role-Based Access Controls (RBAC)

  • Multi-Factor Authentication (MFA)

  • Regular vulnerability scanning

  • Security testing and monitoring

  • 24-hour incident response procedures

No system is completely secure.

If a data breach involving your personal information occurs, we will notify affected parties and relevant authorities as required by applicable law.

9. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Maintain accounts

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Retention Periods

Amazon Buyer PII
Deleted within 30 days of confirmed order delivery.

Client Project Data
Retained for up to 3 years after project completion or longer if required by law.

Marketing Data
Retained until you unsubscribe or request deletion.

10. Your Privacy Rights

Depending on your jurisdiction, you may have rights including:

  • Access to your personal information

  • Correction of inaccurate information

  • Deletion of personal information

  • Data portability

  • Marketing opt-out rights

  • Withdrawal of consent where applicable

To exercise your rights, contact:

info@ecomzier.com

We will respond within applicable legal timeframes, including GDPR and CCPA requirements.

11. Children's Privacy

Our website and services are not directed to children under the age of 16.

We do not knowingly collect personal information from children.

If you believe we have inadvertently collected information from a child, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States.

For transfers from the European Economic Area (EEA) or United Kingdom, we rely on appropriate safeguards, including Standard Contractual Clauses approved by the European Commission where required.

13. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When material changes occur, we will update the "Last Updated" date and provide notice where required by applicable law.

Continued use of our services after updates constitutes acceptance of the revised policy.

15. Contact Us

If you have questions regarding this Privacy Policy, your privacy rights, or our data practices, please contact:

ECOMZIER LLC

Email: info@ecomzier.com

Address:
5900 Balcones Drive STE 100
Austin, TX 78731
United States

Phone: +1 437-873-8057